When we investigated OpsGenie, one feature I was attracted to was Heartbeat Monitoring. This is a feature that can help to answer a fundamental problem - "How do you know if you have a major site or infrastructure outage?" There are plenty of ways that you could go about this,...
"Something hasn't happened!" My workplace has quite a number of disparate applications and scripts that drive critical SLAs. Historically, these were managed by exception and emailing errors to various mailboxes. This is a fairly poor approach to managing SLAs, since it is reliant on a human factor - someone has...
The default OpsGenie integration with Jira Service Management has a puzzling omission when it comes to their OpsGenie Edge Connector integration - it doesn't send Priority or Tags. This means that tags won't pass through as labels, and the priority will be at the default. My ideal is that the...